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The margins go in the consumer's pocket and that of the owner of the services you are consuming + you are consuming higher quality services/products. Also, as
by raducu 8y ago
The margins go in the consumer's pocket and that of the owner of the services you are consuming + you are consuming higher quality services/products.
Also, as the consumer, you pay with your own free time: every time you self check-out, do your own accounting, tax fillings and so on, you are doing (a bit less) work that was done by an employee in the past.
So the margins mostly go to the owners of the services you are consuming (i.e. tax haven accounts).
- gowld 8y agoSelf checkout doesn't cost free time. Lines are shorter than in past and you still have to wait if a clerk scans your products.
- Illotus 8y agoSelf checkout at as implemented in local shops has odd value proposition for the shopper. Basically it is more hassle and marginally faster for the benefit of allowing the shop owner to fire some people. Compare this to handling bank transfer at your own home computer or mobile phone versus going to the bank during business hours.