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Twitter is a giant customer service system. It’s more effective than sitting on hold waiting for a giant company to ignore you. One reasonable tweet about an
by godzillabrennus 8y ago
Twitter is a giant customer service system.
It’s more effective than sitting on hold waiting for a giant company to ignore you.
One reasonable tweet about an issue and usually a customer service rep reaches out.
I tweeted about how a company saved Christmas for our family with a last minute furniture delivery. We were going to take a secondary choice on color for that item to arrive on time.
The CEO of the company got involved and we got the right color on time.
Company is LoveSac and they were great but wouldn’t have even know about the issue without Twitter.
- Marsymars 8y agoI wish companies would enable whoever is manning their public emails to fix problems as effectively as whoever is manning the twitter account.
- rchaud 8y ago> Twitter is a giant customer service system. Only if there's a good PR opportunity to be had, which is exactly the case you described.