Yes, that was definitely also part of the calculation. We expected clients would not use it, because every extra step destroys conversation rates, but we wanted

Yes, that was definitely also part of the calculation. We expected clients would not use it, because every extra step destroys conversation rates, but we wanted to at least provide the option. ... But even providing the option was a non-starter, because of how many different banks had completely broken systems. We ended up ditching the feature entirely.