> Perfect example of "post your professional experiences on HN and get it ripped apart immediately." that's why i try not to make blanket statements without qu

> Perfect example of "post your professional experiences on HN and get it ripped apart immediately." that's why i try not to make blanket statements without qualifications about my specific case. know your customer, and all. we also have a direct phone line prominently shown in our header, so for those who do encounter issues, they simply call in to finish their order and we're happy to sell them additional things and/or give them better pricing. it's one of those odd "worse is better" situations. our product takes some planning before purchase and is not a commodity you can buy elsewhere (we mfg). those who start the checkout process are unlikely to leave if they encounter minor issues. if you're strictly a reseller, with no sales phone support, or have a huge international market, then sure, a lot of what we can get away with could lose a chunk of buyers to competitors for someone else.