I couldn't pay a late bill once because my ISP's website was down for several days. Luckily for me I could afford the fine. Imagine if this is your power compa

I couldn't pay a late bill once because my ISP's website was down for several days. Luckily for me I could afford the fine. Imagine if this is your power company and a bugged website means you can't pay your bill before your power goes out. Problems in prod can have affect people's lives.