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Had the same thing, actually knew the security question answers as I had logged them. But according to the fine website they were wrong. Called apple. First tim
by wila 8y ago
Had the same thing, actually knew the security question answers as I had logged them. But according to the fine website they were wrong. Called apple. First time they told me "too bad" (took me about an hour to get that answer)
Called them again and another apple employee pointed out that as long as you can login, you can enable 2FA via iCloud (something I'm not using either). Once 2FA is enabled the security questions can be bypassed. Not sure if that required them to change a setting, but from then on you _should_ be able to change anything else, including the security questions or assign another email address or add an extra one or..
- rhamzeh 8y agoThanks for the tip! After reading this, I tried it and it didn't work. Even jumped on a call with support and they told me there is no way to turn on 2FA without the security questions (at least for my account, maybe other accounts can). The shitty thing is you also delete your account or create a new one with the same email without knowing the security questions. Oh well :/ Still, thanks for the hope (short-lived as it was).
- wila 8y agoStrange as I can assure you that this is how I recovered the account. This was on macOS Sierra which might be part of it then System Preferences -> iCloud The first apple support person I talked to did not know how-to recover the account this way. So it does not seem to be in the scripts.
- Wowfunhappy 8y agoJust a general warning, if you leave two factor on for a set number of days (I can't recall the exact amount), it is impossible to turn off again.
- sjg007 8y agoApple's backend systems are a shit show. They work in a specific set of requirements but outside of their specific situations or via tech support are effectively useless.