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Apple ID is garbage, and I've been unable to reset my security questions due to Apple "not having sufficient information". Even calling Apple and having the age
by Severian 8y ago
Apple ID is garbage, and I've been unable to reset my security questions due to Apple "not having sufficient information". Even calling Apple and having the agent try to reset the questions using a PIN did not work.
They escalated the ticket to some user department, where it promptly went nowhere. This was in October. When first dealing with this, I spent an hour on the phone with Apple. Clicking on my support ticket URL gives me the option to call them, but no way to email them back to inquire. It's a giant waste of time since Tier 1 agents go by script and cannot deviate without contacting a supervisor (whom I spoke to before).
So I guess I'm locked out of the system forever using my email address.
- wila 8y agoIf you can login to your device then you should be able to reset by enabling 2FA in iCloud. See my reply above.
- fishywang 8y agoApple ID 2FA uses one of your already logged in Apple hardware. For people using iPhone and didn't lose it that's fine. But for people don't carry an Apple hardware anywhere (for example I have an iMac at home), that's a lot of trouble.
- wila 8y agoThat description is the issue I had, I do not have an iPhone.
- Severian 8y agoI don't have any Apple devices.