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My personal view is that if you don't have people paying attention to the details, no amount of automation will help all that much. Example: one company I wa
by patrickgzill 16y ago
My personal view is that if you don't have people paying attention to the details, no amount of automation will help all that much.
Example: one company I was at, made us send in an Excel spreadsheet of our hours each week so they could track which projects were being worked on.
Everyone just saved a copy of last week's , then changed a few numbers around, double-checking that it added up to at least 40 hours (just select the cells in a row or column and Excel sums them for you); then sent it in after changing the week number at the top.
- devmonk 16y agoGood point that metrics can often be collected inappropriately. My point was more that you could: - do a survey of customer satisfaction on different points (but make it wide-open so they can express other concerns) and see how well ranking increases or decreases - do an anonymous survey of employee happiness and self-assessments of productivity (but make it wide-open so they can express other concerns) and see how well ranking increases or decreases - look at number of requests being served and from where, response times, repeat customers, support requests, errors, etc. (things that people won't hopefully make up) - look at financials for important parts of the company and how they go up and down - work hard to put money into R&D, tools, training, maintenance, etc. and take away from parts of the company that are draining money