>> You clicked the wrong button. Please re-read the instructions. > Probably not the best customer response I've seen from someone doing customer service. Rig

>> You clicked the wrong button. Please re-read the instructions. > Probably not the best customer response I've seen from someone doing customer service. Right. It may be perfectly accurate, but it doesn't come across as at all sympathetic or helpful -- especially to an already-frustrated user. I also suspect a good number of those users are not native English speakers, making the (lengthy) instructions even more likely to be a source of confusion.