Users not reading the instructions... what a world. Also I find it helpful when dealing with users to mentally replace users with people or humans, users sound

Users not reading the instructions... what a world. Also I find it helpful when dealing with users to mentally replace users with people or humans, users sounds like someone with a drug addiction, they are people each of which is different and has their own priorities - genuine empathy goes a long way with people, treating them as interchangeable blobs not so much.