I was just giving you a tough time there with that. We've all been there. I certainly have. Customer service is always full of challenges and I'd be curious to

I was just giving you a tough time there with that. We've all been there. I certainly have. Customer service is always full of challenges and I'd be curious to hear your thoughts about things you've learned and changed since then to make support more streamlined. It tends to be one of the earliest scaling challenges new companies face.