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About 90% of the complaints there seem to be from users who have obviously not read the instructions in the linked page. About 10% seem to be from users who are
by trextrex 8y ago
About 90% of the complaints there seem to be from users who have obviously not read the instructions in the linked page. About 10% seem to be from users who are being charged after cancellation which is a bit worrying.
- noir_lord 8y agoUsers not reading the instructions... what a world. Also I find it helpful when dealing with users to mentally replace users with people or humans, users sounds like someone with a drug addiction, they are people each of which is different and has their own priorities - genuine empathy goes a long way with people, treating them as interchangeable blobs not so much.
- oops 8y agoSounds like you could use some empathy towards people with drug addictions.