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I hear you, except you don’t address the refunds and cancellations concerns. I now have a habit of only using software that makes refunds and cancellations pain
by thestepafter 8y ago
I hear you, except you don’t address the refunds and cancellations concerns. I now have a habit of only using software that makes refunds and cancellations pain free. I shouldn’t have to email you to cancel, this is just creating a false barrier to make your users life more difficult so maybe they won’t cancel and you can get another charge out of them. The fact that you believe this impacts a small minority of users and your overall response to this is very disconcerting. This impacts all of your users, only some of them are complaining. I also guarantee that you aren’t reaching your full potential because people are reading those comments and not signing up in the first place.
- ajaygoel 8y agoCancellation is instant and doesn't require an email being sent. You'll see that in the post. You may be right. A better solution might be to build an external UI for account management, but I've shied away from that, wanting to keep everything inside Gmail. Maybe in the future though.
- daveguy 8y agoI think you should have the email set up not to bounce and cancel accounts sent to that address just as readily as you cancel when they press the magic button. A lot of headaches and bad will considering anyone can cancel with their credit card and you might get screwed by your payment processor.