There's an entire genre of posts on HN which amount to someone telling a terrible customer support story about some FAANG-y company, with the result (and likely

There's an entire genre of posts on HN which amount to someone telling a terrible customer support story about some FAANG-y company, with the result (and likely intention) that the attention forces the FAANG to turn around, generously fix the problem, and offer the author profuse apologies and freebies to show how nice they are. Not only is it sad that the same thing is now being done by a well-known company, but what makes it even worse is that this post probably hasn't gotten enough attention to make Google care.