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That's because to google, you aren't a customer, you are the product. Amazon treats you well because you are their paying customer. Google treats their customer
by porpoisely 8y ago
That's because to google, you aren't a customer, you are the product. Amazon treats you well because you are their paying customer. Google treats their customers ( the ad companies ) well.
- benologist 8y agoShouldn't perpetuate this myth, especially to excuse their behavior. Google took money from Play Store developers to publish apps, and they take payment in many other areas of their businesses too. That's exactly what a customer is in most modern economies. You can actually see them paying lip service to some customer obligations, like the self-serve refund button on the Play Store when you buy apps because in modern economies it can be illegal to refuse all refunds as policy, and their fake support system would make that defacto policy. Steam got fined $3 million for that just in Australia which represents a small percent of their users and modern economies, Valve were denying refunds globally for years and made drastic changes to their refund policy to avoid further liability. https://www.pcmag.com/news/350574/valve-fined-3m-in-australia-over-steam-refunds https://www.pcmag.com/news/350574/valve-fined-3m-in-australi...
- tonyedgecombe 8y agoI found they treated their ad customers rather poorly as well.
- JohnJamesRambo 8y agoI really don't think so because I've had equally awful experiences trying to contact a human being with regard to adwords, etc.