Employees get incentivized to upsell customers, and some just run with it gleefully. If they were paid by the hour regardless, and actually chewed out pushing t

Employees get incentivized to upsell customers, and some just run with it gleefully. If they were paid by the hour regardless, and actually chewed out pushing things on people they don't need, things would be very different, but the fish stinks from the head. I once worked in a call center for a shitty ISP for a little while, based on that one sample, I say the core reason for these shennanigans is solely to be found in corporate sociopathy, that is, the kind of people that attracts and who climb those ladders. They grin from ear to ear so much, they know exactly what they're doing. And wherever you find people who exploit customers you will also find people hating customers, since they project their own evil. It's gotta go somewhere and looking into the mirror is not an option for them.