Isn't this getting out of hand? I mean, this should be a symbiotic relationship because these platforms grew thanks to the creator's content (apps, videos, etc

Isn't this getting out of hand? I mean, this should be a symbiotic relationship because these platforms grew thanks to the creator's content (apps, videos, etc) and creators grew thanks to the network effects of these platforms. When it becomes unbalanced, shouldn't these platforms have the responsibility towards their content creators because they were given the tools to make their livelihood on it? We all know it's a problem of scale, it would be extremely hard/expensive to have human customer support after a certain threshold - but maybe, just maybe, if that threshold is reached doesn't that mean that they're too big to give a proper support, therefore they're too big for a platform? What's the benefit of a massive platform for users and creators if there's no proper support/control? I just think regulators should look at this. Not to break them up (could be a solution), but to make them accountable for what they've created. Maybe AI will one day take care of it all, but currently it's not cutting it, and this trial and error approach to fine tune such systems is more damaging then anything else. The pros of "oh it will be great in the future" do not weight more then the cons of the status quo. Maybe I'm being unreasonable, I've witnessed waves of this, and came to my awareness upon the media outrage of brands ads being displayed in ISIS propaganda and stuff. It was quickly patched when it got to Google's pockets (though it still have flaws, yet media investment is pretty much assured now). What about the rest?