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They did something similar to me too. I dropped off the modem, with my two small kids on hand, and forgot to grab a receipt. I figured dropping it off in person
by xrd 8y ago
They did something similar to me too. I dropped off the modem, with my two small kids on hand, and forgot to grab a receipt. I figured dropping it off in person would leave no room for doubt. That was not correct.
A few months later, I'm getting threatening calls that I need to return the modem. I call them and the rep says "Oh, thanks, we will note that you returned it." So, they just send a collection notice and don't actually keep a record you have returned it inside their own systems.
- kreitje 8y agoIn my case, it was the HD receiver. The Comcast guy was surprised I asked for a receipt, and was shocked when I checked the serial number on the modem vs what was on the receipt. They matched, as they should. Then they still tried to ding me for an unreturned equipment and when I called they said 'it takes 2 - 3 months for it to come off your account'. It eventually did fall off, but was insane for hand delivering it to Comcast/Xfinity.