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Exactly. I am an amazon affiliate and use other amazon services as my business. The bridge has been burned for me as a consumer to continue shopping with them p

Exactly. I am an amazon affiliate and use other amazon services as my business. The bridge has been burned for me as a consumer to continue shopping with them personally or with my business, but it's too risky to upset the beast if that somehow triggers an impact to my livelihood on the other end. I would love nothing more than to phase Amazon out of my life along with Google but that is increasingly difficult to do. How many processes are in place at Amazon to fight chargebacks? How do we know it won't trigger anything? How do I know they won't retroactively make a decision months or years later? Thats the risk I can't take.

ryandrake 8y ago
I didn't consider the case where you're not just a consumer. Will they kill your (presumably totally separate and isolated) business account due to a charge-back on your consumer account? How do they even know it's the same person? Even if so, I'd argue if your business is so utterly dependent on a single company's service, that's a huge risk and you ought to be be taking steps to diversify or self-host some things. We've all read those "Company X changed algorithm Y and my business is over!" stories. As a pure consumer, I stand by my statement: If you're going to charge back a credit card transaction, you're past the point of ever wanting to do business with them again, so shouldn't care what they do to your account.
- pheeney 8y ago
  I don't know what Amazon will do now or at any point in the future if I were to do a charge-back or any else they don't agree with. I imagine they could easily link my accounts together. Payee names, IPs, logging out of one account into the next in the same session. Any other meta data like phone, search history, etc. It sounds like a reach right now but the fact is there is no way to know what they do and its the unknown that causes a problem. I am well aware of the need to diversify. It is something I am actively working towards but there is no path from here to there overnight. I still partly agree with your consumer stand point. Even if you rule out the business aspect Amazon is pretty entrenched in may ways from purely a consumer standpoint. If I personally don't care what happens to my account, what about my family? Will their kindles stop working, prime video, audible, whole foods, etc? They share some of the prime benefits so they would be affected as well.

ryandrake 8y ago

I didn't consider the case where you're not just a consumer. Will they kill your (presumably totally separate and isolated) business account due to a charge-back on your consumer account? How do they even know it's the same person? Even if so, I'd argue if your business is so utterly dependent on a single company's service, that's a huge risk and you ought to be be taking steps to diversify or self-host some things. We've all read those "Company X changed algorithm Y and my business is over!" stories. As a pure consumer, I stand by my statement: If you're going to charge back a credit card transaction, you're past the point of ever wanting to do business with them again, so shouldn't care what they do to your account.

pheeney 8y ago
I don't know what Amazon will do now or at any point in the future if I were to do a charge-back or any else they don't agree with. I imagine they could easily link my accounts together. Payee names, IPs, logging out of one account into the next in the same session. Any other meta data like phone, search history, etc. It sounds like a reach right now but the fact is there is no way to know what they do and its the unknown that causes a problem. I am well aware of the need to diversify. It is something I am actively working towards but there is no path from here to there overnight. I still partly agree with your consumer stand point. Even if you rule out the business aspect Amazon is pretty entrenched in may ways from purely a consumer standpoint. If I personally don't care what happens to my account, what about my family? Will their kindles stop working, prime video, audible, whole foods, etc? They share some of the prime benefits so they would be affected as well.