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I'll say this much as a new Tesla owner - they have at least 3 systems. Their internal system which drives anything you see on tesla.com or the app, Salesforce
by teej 8y ago
I'll say this much as a new Tesla owner - they have at least 3 systems. Their internal system which drives anything you see on tesla.com or the app, Salesforce for tracking customer interactions and the source of truth for some order state, and third party freight platforms used for shipping cars around. These systems do not automatically sync and require human intervention to keep up to date.
I originally test drove in Boston and placed my order there. I informed them I would take delivery on the west coast and they set that up for me. I later found out about the three systems when my car was weeks late for delivery. No one seemed to know where it was or where it was headed. Tesla's internal system said it was en route to Hayward, CA. Salesforce said it was headed to a different location that turned out doesn't do deliveries. The shipping company said the car was headed to New York. The car's GPS pinged it to a railroad track in Georgia.
My experience is an outlier, but it does indicate that these APIs might not always be correct.