If they knowingly keep this much friction in their sales funnel, I expect pretty bad support. I don't ping them until after disqualifying all their competitors,

If they knowingly keep this much friction in their sales funnel, I expect pretty bad support. I don't ping them until after disqualifying all their competitors, partly over spam, partly over the intrusive questions I know they'll ask, and partly because if their number were competitive and reliable it wouldn't be concealed.