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Anything we can do to make it easier to block bad users I am all in. Perhaps we could have options to let moderators see hostnames or something instead? maybe
by stevenicr 8y ago
Anything we can do to make it easier to block bad users I am all in.
Perhaps we could have options to let moderators see hostnames or something instead? maybe even some kind of hashed code..
thing is we currently use mods seeing ips to determine imposters, and to determine when someone comes into the chat room with multiple usernames at the same time. This is not 100% solution sure, and it's legacy tools we are talking about - but it has been immensely helpful many times.
Some of the worst trolls will come in with a dozen usernames at the same time. When you kick one out of the room - the other 11 can still troll.
Being able to see an ip of different users can give clues as to whether or not other suspicious behavior is indicating more nefarious stuff.
So far being able to ban via ip subnets and cidr has been the most effective method for stemming most of the spam bots and abusive trolls we have encountered.
We do get some smart ones that log in with a dozen different ips from a vpn service - and that does make things much more difficult - it that does come at a cost to the troll as well - so it's worth doing.
I think the instance / server admin may need to view ips to unban if it's an issue - but maybe the moderators just need to see a numeric hashed representation so we can see that sally45 and billy 29 are not in the room from the same connection? Or hostnames or some other thing.
I am open to all ideas on this front. I have spent hundreds of hours dealing with banning chat room users and unbanning people on occasion.
So far the rudimentary moderation tools of the old realchat from 15 years ago are better than the modern chat systems we have tried out (rocket chat, riot, etc) - hopefully this will change soon.