Ask HN: Feedback on idea and looking for cofounder

Problem: when you call support number it goes press 1, press 2....press 7 Question why don't companies simply put menu online maybe even have VoIP probably cost less no?.. it sucks when you have $10000000 touch screen phone and you are still waiting for recording to finish press a number.. Solution. Well making menus online is easy. Getting companies to use the tool might be hard. What's your take .. would love some thoughts on this. One idea is ask customer if they're like to see menu online then text user the link so they can make selection in 500% less time