4 ms·
This is easy to say until you've found yourself supporting 10s of thousands of devices across the world and are the guy support calls when people complain about
by creeble 8y ago
This is easy to say until you've found yourself supporting 10s of thousands of devices across the world and are the guy support calls when people complain about (what turns out to be) broken DNS servers at hundreds of ISPs.
People who buy little internet devices usually don't respond well to "it's your ISP" when their day-to-day web browsing experience is just fine to them.
If your resolver does that, you're going to be the 0.01% that complains, rather than the 2-5% that is crushing customer support.
Not saying that makes it "right", just saying it fixes it.
- vetinari 8y agoI know, that it looks just like a quick fix, and it gets things done. However, that quick fix does a damage. Why don't you use it just like a fallback. Why use it, when everything works right?
- creeble 8y agoBecause it often doesn't work right, and there's no way to tell. One of the most common complaints we get is that things "are slow to start" or that "I click and it's slow to respond". After long and expensive remote diagnosis, this turns out to be slow DNS, and 8.8.8.8 fixes it. Falling back to it wouldn't change the user experience.