That paper is out on the internet. I found a copy here https://s3.amazonaws.com/s3.documentcloud.org/documents/69746/hart-smith-on-outsourcing.pdf https://s3.am

That paper is out on the internet. I found a copy here https://s3.amazonaws.com/s3.documentcloud.org/documents/69746/hart-smith-on-outsourcing.pdf https://s3.amazonaws.com/s3.documentcloud.org/documents/6974... it's a good read on outsourcing, profits and management.