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Do you have any recommendations for how to make it seem inanimate like Google Search? Where people ask a question without expectation of a real person answering
by ptrenko 8y ago
Do you have any recommendations for how to make it seem inanimate like Google Search? Where people ask a question without expectation of a real person answering it.
- ocdtrekkie 8y agoThat's an interesting point. I guess if I ask a question on an Amazon product page, I expect a person who has one to answer it. I kinda expect a chat box on a store site to open a web chat with customer service or sales (even though I know many these days, do not). What you're trying to do here is replace "open new tab and Google the product", with bringing those results into the store page. And I definitely gleaned the "this looks like a web search result" from the answer in the box, it just felt disjointed as a chat reply, since it wasn't phrased like an answer to my question. A search box definitely conveys a different expectation, but the problem is people will also then expect full links, which might lead one to a competing place to buy the product.
- deleted 8y ago[deleted]
- ptrenko 8y agoThanks for your perspective. Btw there is a 'Customer Service' button. This was put specifically for the case where a question is not answered. Does it not look like the logical next step for unanswered questions?