Or even better - RUN 5-minute user testing sessions!! Even in terms of the "recommendations" in the article, I can see all sorts of red flags. Group addresses?

Or even better - RUN 5-minute user testing sessions!! Even in terms of the "recommendations" in the article, I can see all sorts of red flags. Group addresses? What if I needed to see what state it is at a glance? Now the state alignment is off. Or if I needed to sort by state? All of this could have been avoided by sitting down with users of the existing system, watch how they interact, and then put together a revised version, and watch how they interact/where they have trouble/etc before doing a wide release. The fact that user testing wasn't done, especially on an internal application where the users are right there available for it, is the real story here.