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Its not always an option, but another alternative to asking and observing is becoming. If you yourself (or someone on your team) have previously been or are cur
by ben-schaaf 8y ago
Its not always an option, but another alternative to asking and observing is becoming. If you yourself (or someone on your team) have previously been or are currently a user then you can usually answer a lot of the questions yourself with much less of a bias and maybe find solutions you wouldn't be able to by just asking and observing.
- jrochkind1 8y agoWhile this can give you insight, I think there's a huge danger of thinking you are a _typical_ user when you are not at all representative. I have seen this happen with disastrous consequences. I think "becoming" can supplement, but never ever substitute for observation.