7 ms·

I'm so sorry, but that's seriously the ultimate tease. Every phone call is a "MAYBE ITS MY NEW KIDNEY?!" and instead you're greated with "Your cars EXTENDED WAR

I'm so sorry, but that's seriously the ultimate tease. Every phone call is a "MAYBE ITS MY NEW KIDNEY?!" and instead you're greated with "Your cars EXTENDED WARRANTY is about to expire, please press 1 now to speak to a representative about your cars EXTENDED WARRANTY"

pkaye 8y ago
To be honest, I still have a couple years wait on the kidney but there is a non-zero change of a perfect match that gets to the head of the line. And I certainly don't want to miss that. I do have a trick in dealing with the calls though. I answer the line but say nothing. Humans will always say something if there is silence for a while. Robocalls will just hang up. And I notice if they hangup, the chance of future calls are lower.
- fromthestart 8y ago
  I read somewhere that the purpose of some subset of robocalls is to simply listen for an answer to determine whether a human operator has been found.
  - UncleEntity 8y ago
    I'm fairly convinced of that, a couple times I "press one to speak with a sales representative" and it immediately hung up on me. Or "press three to be removed from the call list" and the volume of spam calls drastically increases. I actually just finished a couple weeks of zero spam calls and it was wonderful...if not a bit on the lonely side
    - jacobsenscott 8y ago
      I foolishly tried out the new google call screening thing, and I'm also think it increased the number of spam calls I get per day because any answer means someone is there.
      - r00fus 8y ago
        It hasn’t worked poorly for me. Call volume down and I just let stuff go to voicemail most of the time.
        craftyguy 8y ago
        Yea, probably not a solution for the OP comment you are ultimately replying under.. (assuming you read it)
  - cableshaft 8y ago
    We have a robo dialer that tries to deterimine whether there's a live (human) or recorded voice (I say try, because it's not as easy to determine as you might think), and if it thinks it's a live voice it will play a message that it's going to transfer and transfer to a live agent, otherwise it plays a message intended for voice mail. The main reason we have this is to lighten the load of agents manually dialing phones and wasting time on getting answering machines, fax lines, disconnected numbers, etc, which costs the business money and makes it harder to reach the coverage required by our clients by a certain date. But like I said, it's not perfect, and we are currently fighting an issue where not enough disconnected numbers are being identified as such by the carriers and our agents are having to spend a lot of time manually verifying that they are disconnected numbers. We don't make an attempt to spoof anything, though. These are calls done on behalf of companies that have active business with you (i.e. you got a new insurance policy and the insurance company wants to ask you some follow-up questions, etc).
    - criddell 8y ago
      > We don't make an attempt to spoof anything, though. How do your agents identify themselves? What phone number shows up on caller id? Yours or the client's?
      - cableshaft 8y ago
        The script is specific to the client and campaign. They usually begin with some variation on "I am calling on behalf of <client> regarding <whatever topic the client is wanting us to talk about>." It comes up as our phone numbers. If it came up as our clients that would require spoofing.
        criddell 8y ago
        That sounds honest and reasonable.
        cableshaft 8y ago
        Yeah, if we were doing something really shady, I don't think I would be able to justify staying here as long as I have, personally. It's not the most rewarding job I've ever had, but it is the most high profile. I wouldn't imagine having so much of an effect on the business of multiple Fortune 100 clients just a few years ago.
- PopeDotNinja 8y ago
  > To be honest, I still have a couple years wait on the kidney but there is a non-zero change of a perfect match that gets to the head of the line. And I certainly don't want to miss that. I got curious, and scanned https://www.organdonor.gov/ https://www.organdonor.gov/ to see how one gets notified when an organ is available. I didn't see any information after a few minutes of poking around the site. When a kidney does become available, what is the process by which you'd be notified? Do they make one phone call, and if you don't pick up, they call the next person on the list? Do they broadcast a message to you & everyone you know via every possible telecommunications & social media channel you've provided, and then give you N minutes to reply with "hey, I'm on my way to the hospital now!"
  - pkaye 8y ago
    What I know is this. For each donor organ, they rank everyone one on multiple factors including compatibility, time on list, age, location, etc. Then they call up the first individual on the list and see if they are interested. If they don't get a confirmation in some time, they go to the next individual down the list. I know of one individual who didn't reply soon enough and missed out. The next match they got was 2 years down the line but it was a very good match. Edit: I think they do call up a couple people on the top of the list but the highest priority that calls in the time allotted will get it. Again this is still a mystery to me since I'm only half way through my wait time on list so no inquiries up to now.
  - silencio 8y ago
    there's no way they'll give up after a single phone call. but the transplant team and the person potentially receiving the transplant only have one hour to respond to a notification of an available organ before UNOS moves on to the next person down the list. edit: mind you, this is not a straightforward yes/no - the transplant center needs to make sure that this particular organ donation will work at that particular time etc. - so there's a lot of factors involved. my stupidest (but i guess not entirely invalid) fear is that i'm listed as the primary contact for my dad in need of a kidney, and i basically can't go to any shows using yondr or any similar situation where i won't be near my phone for a while. or at least make sure that other people that will be contacted too know that i will not be available to pick up. edit: i guess i didn't answer the specific question though! at least the center where my dad is listed - they have a bunch of contact numbers for us and i have their numbers in my address book plus a request on my voicemail msg to call me twice to bypass DND if necessary. and my dad's renal case manager knows to text/email/call me too and her direct numbers are whitelisted in my phone, always. the 1 hour limit means we (the patient/family) will have less than 1 hour to respond. i also do believe that the center that gets the notification from UNOS also gets pinged if UNOS don't hear back at all whatsoever (like, a confirmation of the notification at minimum) within 10-15 minutes of the original notification. something like that. basically there's not really a situation where a single missed call will make or break it (unless literally someone is unreachable for the whole time.)
yeahitslikethat 8y ago
Put in something that will say if you're calling about a kidney press 1 and then it rings.
anigbrowl 8y ago
It's irresponsible on the part of the people in the kidney donor system, in addition to the general lowlife-ness of robocall firms. I like the idea that any money confiscated from the latter (ie all of it) should be used to set up more user-friendly systems for the former.

pkaye 8y ago

To be honest, I still have a couple years wait on the kidney but there is a non-zero change of a perfect match that gets to the head of the line. And I certainly don't want to miss that. I do have a trick in dealing with the calls though. I answer the line but say nothing. Humans will always say something if there is silence for a while. Robocalls will just hang up. And I notice if they hangup, the chance of future calls are lower.

fromthestart 8y ago
I read somewhere that the purpose of some subset of robocalls is to simply listen for an answer to determine whether a human operator has been found.
- UncleEntity 8y ago
  I'm fairly convinced of that, a couple times I "press one to speak with a sales representative" and it immediately hung up on me. Or "press three to be removed from the call list" and the volume of spam calls drastically increases. I actually just finished a couple weeks of zero spam calls and it was wonderful...if not a bit on the lonely side
  - jacobsenscott 8y ago
    I foolishly tried out the new google call screening thing, and I'm also think it increased the number of spam calls I get per day because any answer means someone is there.
    - r00fus 8y ago
      It hasn’t worked poorly for me. Call volume down and I just let stuff go to voicemail most of the time.
      - craftyguy 8y ago
        Yea, probably not a solution for the OP comment you are ultimately replying under.. (assuming you read it)
- cableshaft 8y ago
  We have a robo dialer that tries to deterimine whether there's a live (human) or recorded voice (I say try, because it's not as easy to determine as you might think), and if it thinks it's a live voice it will play a message that it's going to transfer and transfer to a live agent, otherwise it plays a message intended for voice mail. The main reason we have this is to lighten the load of agents manually dialing phones and wasting time on getting answering machines, fax lines, disconnected numbers, etc, which costs the business money and makes it harder to reach the coverage required by our clients by a certain date. But like I said, it's not perfect, and we are currently fighting an issue where not enough disconnected numbers are being identified as such by the carriers and our agents are having to spend a lot of time manually verifying that they are disconnected numbers. We don't make an attempt to spoof anything, though. These are calls done on behalf of companies that have active business with you (i.e. you got a new insurance policy and the insurance company wants to ask you some follow-up questions, etc).
  - criddell 8y ago
    > We don't make an attempt to spoof anything, though. How do your agents identify themselves? What phone number shows up on caller id? Yours or the client's?
    - cableshaft 8y ago
      The script is specific to the client and campaign. They usually begin with some variation on "I am calling on behalf of <client> regarding <whatever topic the client is wanting us to talk about>." It comes up as our phone numbers. If it came up as our clients that would require spoofing.
      - criddell 8y ago
        That sounds honest and reasonable.
        cableshaft 8y ago
        Yeah, if we were doing something really shady, I don't think I would be able to justify staying here as long as I have, personally. It's not the most rewarding job I've ever had, but it is the most high profile. I wouldn't imagine having so much of an effect on the business of multiple Fortune 100 clients just a few years ago.
PopeDotNinja 8y ago
> To be honest, I still have a couple years wait on the kidney but there is a non-zero change of a perfect match that gets to the head of the line. And I certainly don't want to miss that. I got curious, and scanned https://www.organdonor.gov/ https://www.organdonor.gov/ to see how one gets notified when an organ is available. I didn't see any information after a few minutes of poking around the site. When a kidney does become available, what is the process by which you'd be notified? Do they make one phone call, and if you don't pick up, they call the next person on the list? Do they broadcast a message to you & everyone you know via every possible telecommunications & social media channel you've provided, and then give you N minutes to reply with "hey, I'm on my way to the hospital now!"
- pkaye 8y ago
  What I know is this. For each donor organ, they rank everyone one on multiple factors including compatibility, time on list, age, location, etc. Then they call up the first individual on the list and see if they are interested. If they don't get a confirmation in some time, they go to the next individual down the list. I know of one individual who didn't reply soon enough and missed out. The next match they got was 2 years down the line but it was a very good match. Edit: I think they do call up a couple people on the top of the list but the highest priority that calls in the time allotted will get it. Again this is still a mystery to me since I'm only half way through my wait time on list so no inquiries up to now.
- silencio 8y ago
  there's no way they'll give up after a single phone call. but the transplant team and the person potentially receiving the transplant only have one hour to respond to a notification of an available organ before UNOS moves on to the next person down the list. edit: mind you, this is not a straightforward yes/no - the transplant center needs to make sure that this particular organ donation will work at that particular time etc. - so there's a lot of factors involved. my stupidest (but i guess not entirely invalid) fear is that i'm listed as the primary contact for my dad in need of a kidney, and i basically can't go to any shows using yondr or any similar situation where i won't be near my phone for a while. or at least make sure that other people that will be contacted too know that i will not be available to pick up. edit: i guess i didn't answer the specific question though! at least the center where my dad is listed - they have a bunch of contact numbers for us and i have their numbers in my address book plus a request on my voicemail msg to call me twice to bypass DND if necessary. and my dad's renal case manager knows to text/email/call me too and her direct numbers are whitelisted in my phone, always. the 1 hour limit means we (the patient/family) will have less than 1 hour to respond. i also do believe that the center that gets the notification from UNOS also gets pinged if UNOS don't hear back at all whatsoever (like, a confirmation of the notification at minimum) within 10-15 minutes of the original notification. something like that. basically there's not really a situation where a single missed call will make or break it (unless literally someone is unreachable for the whole time.)

yeahitslikethat 8y ago

Put in something that will say if you're calling about a kidney press 1 and then it rings.

anigbrowl 8y ago

It's irresponsible on the part of the people in the kidney donor system, in addition to the general lowlife-ness of robocall firms. I like the idea that any money confiscated from the latter (ie all of it) should be used to set up more user-friendly systems for the former.