> Two problems with that: > 1. Many older patients don't use cell phones and are still on landlines. > 2. Current processes would have to change. Currently he

> Two problems with that: > 1. Many older patients don't use cell phones and are still on landlines. > 2. Current processes would have to change. Currently healthcare companies first have to ask if the person picking up the phone matches name & DOB. If not, they need to ensure the person is authorized to receive the health information. This is done for confidentiality reasons (e.g. "hi your husband tested positive to $STD… oops you weren't supposed to know that, oh well have a nice day and tell him to make an appointment with us."). Many healthcare providers now offer forms that allow you to specify the level of detail you would like for messages (typically the same form where you can add a verified contact who is eligible to receive medical information on your behalf). I was able to select something along the lines of "Leave the full details you are reporting, even if it is to a voicemail" though I can understand that that is not workable for everyone.