I don't see what's odd about the comment. For core philosophy, Google has always about using an algorithm instead of manual labor whenever possible. The mindset

I don't see what's odd about the comment. For core philosophy, Google has always about using an algorithm instead of manual labor whenever possible. The mindset they push to developers is always to "think at Google scale". Customer service has 100% been crappy with Google from day 1, and on purpose. This GDPR situation is political and messy and hits them very much in their weak spot. Microsoft came from (and continued to focus on) the business market, which is all about big deals and playing ball. The entire concept of Windows was meant to bridge the business market with the home market and they've had split business/home pricing for most of their products forever. Yes, Microsoft also sucks at privacy and has been evil forever like all of these amorphous businesses that reach their tendrils as far and wide as profitable. But selling ads (and privacy) is just another revenue stream for Microsoft, not their core product. And don't forget that Hacker News' favorite search engine, DDG, is based on Bing. Microsoft doesn't really care about privacy but also doesn't really care about ads - they just want money.