Yup, and this is the primary reason for why I avoid commercial products (or, even worse, services) like the plague. When shit's broken I want to at least be ab

Yup, and this is the primary reason for why I avoid commercial products (or, even worse, services) like the plague. When shit's broken I want to at least be able to go in there and fix it myself, not email some support vendor who's just going to ignore it.