Everybody says the designer should learn the user's workflow. But for complex workflows the designer is not going to learn everything they need to know. I think

Everybody says the designer should learn the user's workflow. But for complex workflows the designer is not going to learn everything they need to know. I think the other way around is better: let the users tweak the design. UX isn't that hard to learn or understand, especially for industrial systems where aesthetics are not important.