Have to agree with this. Too many times I've seen UX people brought in who see the ONLY path to simplification as removing things /they/ don't perceive as nece

Have to agree with this. Too many times I've seen UX people brought in who see the ONLY path to simplification as removing things /they/ don't perceive as necessary. They're flat out wrong - you can simplify also by using the suggestions mentioned in this article. Sometimes the strategy pays off. But for enterprise apps with high information density it often doesn't. New systems end up lacking essential features just because a few people who never needed to use the original system (and would not need to use the new one either) end up stripping things away.