RE: and suggested ways their current workflow could be optimized, irrespective of any one technological solution. A crappy process, then automated, is still cra

RE: and suggested ways their current workflow could be optimized, irrespective of any one technological solution. A crappy process, then automated, is still crappy. One has to be careful with this; often a process has "invisible benefits" such that outright removing it creates unintended consequences. For example, one industrial analyst found a way to speed up the assembly process. However, it was so efficient that the glue didn't have time to dry before the subsequent steps, damaging the product. Work-arounds were found, but it took time to iron out all the changes.