The challenge with Enterprise software is that the people who pay for it are usually not the people who use it everyday or a lot. So the vendor takes feedback f

The challenge with Enterprise software is that the people who pay for it are usually not the people who use it everyday or a lot. So the vendor takes feedback from the end-users but they still have to demo to the guys holding the purse strings and when those guys give feedback (usually different from that of the every day user), vendor has to go with feedback from the purse string holder. If the vendor doesn't do this, the project doesn't get approved. I think the proper thing here is for the purse string holders to defer to the views/feedback of the every day users.