This is exactly how I feel about FreshBooks’ redesign last(?) year. Sure, it looks a lot prettier and I assume discoverability is better for first time users, b

This is exactly how I feel about FreshBooks’ redesign last(?) year. Sure, it looks a lot prettier and I assume discoverability is better for first time users, but it feels overly dumbed down, information density is much lower, and common tasks take longer with more friction. There is always some resistance to change at first, but over time I’ve only grown more frustrated with it rather than getting used to it, to the point where I’m starting to evaluate alternatives now.