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Please change the clickbait title. The app didn't die, they just had to revert the design change. That aside, the Freshbooks redesign last year pushed me to sw
by gk1 8y ago
Please change the clickbait title. The app didn't die, they just had to revert the design change.
That aside, the Freshbooks redesign last year pushed me to switch to QuickBooks for exactly this reason. The new design had the stereotypical "modern app" design, but every common task required 5x more time than before.
For example, just to change the category of an expense you have to 1) click on the expense, wait for the detail page to load, 2) click on the category, 3) click "Change Category" and wait for the dropdown to load, 4) click on the new category, wait for it to apply, 5) click "Save", 6) click "Back to expenses." And every interaction takes a second or two to register, so imagine a delay between every step. Now imagine doing this 50 times every month when you're doing bookkeeping.
... In the previous version this took two clicks: 1) In the expense listing screen, click on the category, a drop down instantly appears, 2) click on the new category, it instantly applies.
They also took away the feature to add an accountant to your account. Imagine if GitHub took away the option to add "member" users.
- alex_c 8y agoThey re-added the accountant feature recently. I imagine they received major pushback on that change.
- manigandham 8y agoXero just did this with their Invoice section. Everything is fancy looking but has less visible data and less features with 10x more work to do the same thing. But people want Excel levels of functionality, not a brochure, and the community has been unanimous with negative feedback so maybe they'll improve while they still can.
- gk1 8y agoReally mind-boggling. I'd think companies of those sizes would do usability tests to see how users react BEFORE they roll it out to hundreds of thousands (millions?) of users.