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This is where user research would have saved time and money. Rework is expensive so is slowing down staff. Usability testing would have determined this prior to
by sodosopa 8y ago
This is where user research would have saved time and money. Rework is expensive so is slowing down staff. Usability testing would have determined this prior to launch.
- jaredwiener 8y agoIt also sounds like they didnt understand the user's needs. A little user research at the beginning would have highlighted what information was needed, with the time constraints.
- boudin 8y agoIndeed. Usually the number of actions to get to something or do something is a big part of UX. It becomes critical when the software is a tool used for repetitive tasks. This sounds like a project where the users haven't been involved at all, I'm surprised it wasn't noticed earlier.