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Support is the main reason I wouldn't use GCP. Production is down and the only response I get is an automated email? No thanks.
by snarfy 8y ago
Support is the main reason I wouldn't use GCP. Production is down and the only response I get is an automated email? No thanks.
- dijit 8y agoHonestly that was my experience with Amazon. GCP comparably has been pretty good to me I n terms of support. But that’s probably because I actually have a support contract with them. (And, I didn’t with Amazon) I think most people who complain are not /actually/ buying support. The expectation being that support is baked into the service price. But this isn’t the case with any of the cloud providers as far as I understand.
- true_tuna 8y agoI paid for GCP support. It was laughable. I’d send a question like: I’m using feature A to do XYZ. The documentation <here> does not include corner case XYZ. Please advise. They would reply. Please see documentation (same link I just sent). After the second or third try I just stopped bothering.