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They both suffer from opposite ends of Customer perception. Google’s Customer perception problem is that it’s too hard to use. (Fear of the unknown) IBM’s is t
by mathattack 8y ago
They both suffer from opposite ends of Customer perception. Google’s Customer perception problem is that it’s too hard to use. (Fear of the unknown) IBM’s is that people resent their history of broken promises and hype. (Fear of the known)
- ardy42 8y ago> They both suffer from opposite ends of Customer perception. Google’s Customer perception problem is that it’s too hard to use. (Fear of the unknown) IBM’s is that people resent their history of broken promises and hype. (Fear of the known) Google has its share of broken promises around sudden product discontinuation, and account closures without recourse.
- mathattack 8y agoFair enough. And that spoons businesses. I think the larger perception on them is that the technology generally works, it’s the handholding that’s missing.