As pointed out later in this thread you can now buy a support plan that allows you to file tickets directly from Google [1]. Unfortunately it starts at $100 pe

As pointed out later in this thread you can now buy a support plan that allows you to file tickets directly from Google [1]. Unfortunately it starts at $100 per user per month and that tier won't get you a number to call, just a ticketing system, and in my experience response times are in a minimum of hours. For actual production systems you're going to want the $250 per user per month option that gives you a number to call. > I really like the product that Google has - but they are running a cloud service like a b2c service. When it should be run like a b2b service. I couldn't agree more with you about this. A lot of people love to knock Azure and AWS but their support, in my experience, is in a completely different league to GCP. [1] https://cloud.google.com/support/#support-options https://cloud.google.com/support/#support-options