This is a big issue for Google. I know many people with a deep distrust of anything Google and personally I’m avoiding them whereever I can. Google doesn’t unde

This is a big issue for Google. I know many people with a deep distrust of anything Google and personally I’m avoiding them whereever I can. Google doesn’t understand that support isn’t something that can be offloaded to a forum. Not in B2B and especially not in the enterprise world. The only way to get solid support for a product is to spend 1M/year on Adwords.