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> We are looking for a plain, vanilla, ticketing system that someone can respond to. You definitely don't have to be Snapchat-sized to get access to the suppor
by morgante 8y ago
> We are looking for a plain, vanilla, ticketing system that someone can respond to.
You definitely don't have to be Snapchat-sized to get access to the support console where you open tickets. The base plan is $100/m, which is admittedly more expensive than Amazon's $29/m but should give exactly what you're looking for.
Disclaimer: I work for Google Cloud.
[0] https://cloud.google.com/support/#support-options https://cloud.google.com/support/#support-options
- sandGorgon 8y agoahh - it has actually gone down. About 6 months back, it was 150-200$ per month and before that it was always a percentage of spend. I just saw that the old gold/silver/platinum have gone away and replaced with role-based support options. Thanks for highlighting that!
- marcinzm 8y agoIsn't it $100/month/user? How are users calculated?