non-programmer users don't complain because they don't know how bad they are fucked. A few weeks ago my non-technical neighbours told me that their computer wa

non-programmer users don't complain because they don't know how bad they are fucked. A few weeks ago my non-technical neighbours told me that their computer was "a bit slow" and if I could "install a new antivirus". Here's what "a bit slow" meant : - windows took 7 minutes to boot - IE took more than a minute to open And of course it wasn't always like that, but the proverbial frog was boiled long enough that it took a lot of time for them to be pissed enough to look for help (the poor guys had 4 antivirus programs running concurrently - on a machine with 2 gigs of ram). In contrast, if my browser takes more than 3 or so seconds to open I start looking for what's wrong.