Yeah, "theft" is the wrong word to use, and this is basically Expedia's bag of crap. The larger story is correct, though. Companies leave a lot of money on th

Yeah, "theft" is the wrong word to use, and this is basically Expedia's bag of crap. The larger story is correct, though. Companies leave a lot of money on the table by not looking for basic problems with their websites, apps, and other similar systems. I regularly move away from (or never even start with) businesses that have these sorts of problems. It could be that in all of these cases I'm a unicorn, and no one else is having trouble, but I doubt it. (I once thought of starting a consultancy that would simply examine websites for issues like this. I realized quickly that businesses simply wouldn't pay for such a service.)