I used to say that there were two kinds of people: people helpers and problem solvers. People helpers are good tech support: "I'm sure I can help you. I've d

I used to say that there were two kinds of people: people helpers and problem solvers. People helpers are good tech support: "I'm sure I can help you. I've done this a thousand times." Problem solvers are not: "I'm going out of my mind. I've done this a thousand times!" It's more complicated than that, with people falling somewhere on an X-Y graph, some skewing one way and some the other. Also, I used to think that all the values were positive. But there are those who not only don't help, they make the situation worse. And those who can't solve the problem, but make that worse, too. What would be nice is if Google were to have someone who scored more on the "people helper" part. "Yes, this is older and boring but it's what people are used to and we're going to maintain it."