I am certainly not going to defend a situation I am unfamiliar with. My thought was simply that through the years of online shopping I have never seen a return

I am certainly not going to defend a situation I am unfamiliar with. My thought was simply that through the years of online shopping I have never seen a return label in a package that I can recall, but getting an RMA has rarely been an issue. (we are careful where we shop though) If these guys are making RMA's hard that is totally different. Edit: I may be confusing RMA (a request) with an actual "shipping label".