But for the rest of my life, if someone asks me about X, I'll remember the experience and give my opinions about it. And our remembrance of a thing is heavily

But for the rest of my life, if someone asks me about X, I'll remember the experience and give my opinions about it. And our remembrance of a thing is heavily weighted by the last or most recent part of the experience. Businesses will go to any lengths to get a good review on Yelp or whatever, but are happy to permanently contaminate the experiences of every single one of their experienced customers by making it really hard and painful to leave. This is crazy.