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But this is it about the RMA — why have them ask instead of facilitating it? They'd ask, it takes some minutes online, then they send it digitally — takes a wor
by chdaniel 8y ago
But this is it about the RMA — why have them ask instead of facilitating it? They'd ask, it takes some minutes online, then they send it digitally — takes a working day or two.
Here's what I think it's been going through their mind. Probably (idk, I'm not the owner of Asos or another big retailer) they wanted to avoid the situation in which someone says "fuck it, it wasn't that expensive anyways, I'd rather keep/donate the clothes rather than return them" - and then never shop again
As opposed to "okay, returning takes 30 minutes less because I have the return labels" which, in turn, can mean more business. Because the relationship is trying to be built
- Vanderson 8y agoI am certainly not going to defend a situation I am unfamiliar with. My thought was simply that through the years of online shopping I have never seen a return label in a package that I can recall, but getting an RMA has rarely been an issue. (we are careful where we shop though) If these guys are making RMA's hard that is totally different. Edit: I may be confusing RMA (a request) with an actual "shipping label".